How the chat looks lives in one place — Storefront settings in your Bolt admin: icon, colors, logo, brand name, starter questions, and which pages show the widget.
Who this is for: merchants who want the chat to look like their store, not an add-on.
What you can change
In the Bolt admin, open Storefront:
Icon and colors — match the bubble and window to your theme.
Logo and brand name — what shoppers see at the top of chat.
Preset questions — tappable starters shoppers see before typing. Use the two or three you actually get most.
Visibility rules — which pages and devices show the widget (checkout, mobile, etc.).
Save, then check your storefront in a private window.
Remove "Powered by GoBolt"
Paid plans can turn the "Powered by" line off in the same settings. On free it stays on — part of what free includes.
Limits
These settings change the look, not the answers — those come from your store data and Knowledge entries. Widget not showing? See [Put the chat widget on your storefront].
Still stuck?
Saved change not showing after a minute and a hard refresh? Message us with your store URL.