If shoppers do not see the Suggested questions on the chat's welcome screen, work through these checks in order. After each fix, check your storefront in a private window.

Go to GoBolt → Widget. On the Content view, find the Preset questions card. Its switch must be on. This is the same on Shopify, Ecwid and WooCommerce.

When the switch is off, shoppers see no Suggested list. Your saved questions are kept and come back when you switch it on. On Shopify, the card says "Off. Your saved questions are kept and come back when you switch this on." On Ecwid and WooCommerce, the list is greyed out.

Switch it on and save. The button is Save and set live on Shopify and Ecwid, and Save on WooCommerce.

Saving another setting, such as a color or your brand name, does not switch the list off. Earlier versions of the Widget page could do that. If your store was switched off that way, it stays off until you switch it on yourself.

A switch that is on shows nothing if the list is empty. Select Add question (Add on WooCommerce) and write at least one question, then save.

If you saved your own questions once and later removed them all, Bolt does not bring its general starters back. Add your own.

The Suggested list is part of the welcome screen of a new conversation. When a shopper sends a message, the conversation replaces it. A shopper who comes back in the same browser reopens their earlier conversation, and so do you when you test on your own store.

To see the welcome screen again, open the three-dot menu in the chat header, select Clear conversation, then select Clear. Or use a private window.

If the chat says "Chat is temporarily unavailable", the whole welcome screen is hidden, including the Suggested list. Your storefront conversations are used up, or your plan has expired. See Read your usage meters and limits.

Still stuck? Open Get help in GoBolt, or email [email protected].