Change how your chat looks and greets shoppers on the Widget page in GoBolt, and remove the Powered by Bolt line on a paid plan.
Open the Widget page
Go to GoBolt → Widget. Inside the Widget tab, switch between Content, for what shoppers read, and Appearance, for how the chat looks. A live preview updates as you edit. The Behavior tab holds the chat on and off switch, discounts in chat and spam protection.
Content
Brand name shows in the chat header. It can be up to 25 characters and is your store name by default. On Shopify the Brand logo sits under Appearance → Chat window; WooCommerce groups logo and name under Store profile.
Greeting is the first line shoppers read. WooCommerce has no greeting field.
Disclosure line (AI disclosure on WooCommerce) is a short notice at the top of the chat, "You are talking to an AI." by default. Turn it on or off and edit the words.
Preset questions are the tappable Suggested questions on the welcome screen. Switch the list on or off, then add, edit or remove questions. Saving another setting on this page, such as a color, does not switch the list off. Until you write your own, Bolt may show a few general starters, such as "What is your return policy?" If shoppers do not see them, see Suggested questions are missing.
Track package turns the order shortcut on or off, on Shopify and Ecwid. See How order tracking works for your shoppers.
About the store (Store description on WooCommerce) tells Bolt about your business.
Appearance
Chat icon: pick a Background color from the swatches, a custom color or Transparent. Choose Icon or Icon & label (Icon & Label on Ecwid and WooCommerce). A label can be up to 20 characters. Choose Bottom left or Bottom right for desktop and for mobile. Custom icon uploads your own image, which is shown instead of the character and the Button icon.
Character (Shopify only) sets the face on the button: Periscope (the default), Dash or Monogram. It wears your Background color.
Shape sets the outline of the button: Circle (the default), Rounded square or Speech bubble. The Periscope character stands on the page edge only as a circle.
Button icon sets what the button shows: Face (the default, which shows your character), Chat bubble, Sparkle or Question mark. Any icon other than Face also replaces the face in the chat header.
Close icon sets what the button turns into while the chat is open: Chevron (the default) or Cross.
Attention adds a short motion to the button: Still (the default), Pulse or Bounce. It plays once when the button appears and when a reply arrives while the chat is closed. Shoppers who prefer reduced motion do not see it.
Brand logo (Shopify, under Chat window) is the avatar in the chat header. Without one, the chat shows your character or custom icon.
Window color sets the header and accent color inside the open chat. On Shopify, Match the chat icon color keeps it the same as the button.
Shape, Button icon, Close icon, Attention and Panel style are on Shopify, Ecwid and WooCommerce. WooCommerce needs the current plugin for them.
Panel style
Panel style sets the look of the open chat. Each choice shows a small preview, and the default is Classic.
Panel style | What shoppers see |
Classic | A clean white panel. |
Blended | The panel softly tinted with your brand color. |
Glossy | A frosted-glass panel over the page. |
Midnight | A dark panel with light text. |
Bold | The header and the send button in your window color. |
Paper | A warm off-white panel with soft corners. |
Outline | A flat panel drawn in thin lines, with no shadows. |
Audio highlights player
On Shopify and Ecwid, Audio highlights player sets the Default corner of the floating player shoppers get from Hear the highlights on product pages. Use your brand color tints its play button and progress bar with your window color. See Create your first audio highlight.
Save to go live
Changes go live when you save. The button is Save and set live on Shopify and Ecwid, and Save on WooCommerce. Reload your storefront to check.
Remove Powered by Bolt
The chat shows a "Powered by Bolt" line at the bottom. Every paid plan can remove it. On the Appearance view, turn on Remove "Powered by Bolt" on Shopify, or Remove GoBolt brand on WooCommerce and Ecwid. On the Free plan the switch is locked. If a paid store runs out of storefront conversations, the line comes back.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].