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Turn your chat widget on or off

Turn the chat on or off with the Chat widget switch on the Widget page. On Shopify, also switch on the GoBolt Chat Widget embed in your theme.

Turn the chat on or off from the Widget page in GoBolt. On Shopify, you also switch it on in your theme.

Turn the chat on or off

  1. Open GoBolt → Widget, then the Behavior tab.

  2. Switch Chat widget on or off.

  3. Select Save and set live. On WooCommerce the button is Save.

The Behavior tab of the Widget page, with the Chat widget switch

Use this switch to pause the chat. Your other widget settings stay as they are. Reload your storefront to check.

The chat button in the bottom corner of a storefront

On Shopify, also switch on the theme embed

GoBolt cannot edit your theme for you, so this step is yours. Setup walks you through it:

  1. In setup, on the Storefront chat step, switch the chat on and select Open theme editor →. Your live theme opens in a new tab.

  2. Switch on GoBolt Chat Widget and select Save.

  3. Come back to GoBolt. Setup notices on its own, or select I saved it. Check now.

To do it later, open Online Store → Themes → Customize → App embeds in Shopify. Shopify keeps this switch per theme, so switch it on again after you change themes. Shoppers see the chat only when the Chat widget switch and the theme embed are both on.

On WooCommerce and Ecwid, there is no theme step

On WooCommerce, the plugin shows the chat itself, and saving also updates a setting in WordPress. If that fails, you see Your remote settings were saved, but WordPress could not update the storefront widget. Please retry. Save again. On Ecwid, GoBolt adds the chat launcher when you connect.

On a new store, there is a short wait

Bolt reads your products before it answers shoppers. That usually takes 10 to 15 minutes, and longer for a large catalog.

  • On Shopify and WooCommerce, if you finish setup with Storefront chat on, the chat stays hidden until that first read is done. If Put chat live automatically when it's ready is checked, it then goes live by itself.

  • If you unchecked it, the Dashboard shows Go live once Bolt is ready. On WooCommerce you can also switch Chat widget on in Widget → Behavior.

  • On Ecwid, the Storefront chat switch in setup puts the chat live right away, even before the first read is done.

Setup step 1 with the Storefront chat switch on and a note that the chat stays hidden while Bolt learns your store

While Bolt is still reading, the Dashboard says Chat is off while Bolt learns your store.

You can't yet show the chat only on certain pages or devices. It shows on every storefront page.

Related

Still stuck? Open Get help in GoBolt, or email [email protected].

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