A shopper asks where an order is, confirms their email address with a one-time code, and sees the order's status in the chat. No account is needed.
What the shopper does on every platform
Tap Track package on the welcome screen or in the three-dot menu. Typing an email address, an order number or "where is my order" opens the same form.
Pick a tab. On Order number, enter Email address and Order number. On Email me a code, enter only Email address to see the most recent order.
Tap Track package or Send code. Bolt emails a six-digit code to that address.
Enter the code in the Quick check box. It works for 10 minutes, and Resend code sends a new one. If none arrives, check spam and the address.
What the shopper sees
An order card shows the order number, what was ordered, a status and a timeline of Ordered, Shipped, Out for delivery and Delivered. The carrier, tracking number and an Open carrier tracking link appear when your store has them. The card does not show the shipping address, phone number or payment details. If the email and order number do not match an order, Bolt says it found none.
On Shopify and WooCommerce, a signed-in shopper sees Your orders and taps one, with no code. On Ecwid, every shopper uses a code.
Limits that protect your shoppers
For guests, Bolt shows an order only after the shopper proves they can open the email on it. An order number alone is not enough.
Codes can be resent after about a minute, up to three an hour per address. A fourth request locks the conversation, and that address cannot get another code for about an hour.
After three wrong codes an "I'm not a robot" check appears. After five, that address is paused for about ten minutes.
Using a second email address in one conversation locks it. The shopper clears the chat to start over.
A shopper who already confirmed an address in this browser can skip the code for several hours when looking up by order number. Clearing the chat resets that.
Spam protection in Widget → Behavior (Enable Turnstile (anti-spam) on Ecwid) adds a quick check before a code is sent.
A finished lookup counts as one storefront conversation. Bolt only reads orders. It cannot change or cancel one.
Turn the shortcut off
On Shopify and Ecwid, the Track package switch in Widget → Content turns the shortcut off. WooCommerce has no switch. With it off, shoppers who ask about an order cannot reach the form, so leave it on unless you answer such questions elsewhere.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].