Turn on Discounts in chat and Bolt can list your active discount codes when a shopper asks for one.
Turn it on
Open GoBolt → Widget and select the Behavior tab.
Switch on Discounts in chat.
Choose Automatic or Manual.
Save. The button is Save and set live on Shopify and Ecwid, and Save on WooCommerce.
The switch starts off. While it is off, Bolt tells a shopper who asks that it can't look up discount codes in chat, and to try the code at checkout.
Automatic or Manual
Automatic. Bolt reads the active discounts in your store.
Manual. You choose which codes Bolt may mention. Search in Select discounts and pick each one. Until you pick one, Bolt mentions none. Choose Manual if some codes are not meant for everyone.
Keep the list current
Your store does not tell Bolt when a discount changes. In Automatic, Bolt reads your discounts when you select Sync now. On Shopify, saving also starts a read. On Ecwid and WooCommerce it does not: save first, then select Sync now. While you have unsaved changes the button stays off. The button works when Bolt has never read your discounts, or last did so more than 30 minutes ago. In Manual, Bolt reads your picks when you save.
If you end or switch off a code, read again so Bolt stops listing it.
What shoppers see
When a shopper asks about coupons, discounts or promo codes, Bolt replies "Discounts from the store's last successful sync:" and up to five codes. Each shows what it takes off and any minimum order, such as 10% off · Minimum order: $50.00 USD, with a Copy button. MORE shows the next five. On a product page, Bolt adds a note that it can't tell whether a code applies to that product.
If a shopper types a code, Bolt checks it with your store and says whether it is active, no longer active or not found. That works for any code, whether or not it is on your list.
To see it yourself, ask "Do you have any coupons?" in a test. See Test your assistant safely.
What Bolt leaves out
Codes that are expired or switched off when Bolt reads, and in Manual, codes you did not pick.
Anything Bolt can't describe as an amount off. On Shopify, that means discounts that apply without a code, free shipping, Buy X get Y, and discounts with more than one code. On WooCommerce, it means anything but percentage and fixed-amount coupons.
Usage limits. Bolt does not check them, so a used-up code can stay on the list until it ends or you switch it off.
If there is nothing to list, Bolt says it couldn't verify the store's discounts and points the shopper to checkout.
Where the discount lives
Create and edit discounts in your Shopify, Ecwid or WooCommerce admin. This setting only lets Bolt read them. It never changes a discount.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].