Here is what Bolt reads from your store, and how to refresh it when something changes.
What Bolt reads
Products and variants. Only products shoppers can see. Draft, unpublished, hidden and disabled products are left out.
Policies. Your shipping, returns and other policy text. On Ecwid, these are your enabled legal pages.
Pages and blog posts. On Shopify and WooCommerce. On Shopify, Bolt reads only published blog posts. Hidden, draft and scheduled posts are left out. On Ecwid, Bolt reads products and policies only.
Your Knowledge entries. The answers you write yourself. See Add your own answers in Knowledge.
Product documents (Max Standard and Max Plus). PDF, TXT or MD files you add for a product, and datasheet PDFs Bolt finds on your product pages. Bolt answers from the text. See Add product documents to Bolt's knowledge.
Your store profile. Your store name and a sample of your categories.
For shopper answers, Bolt does not read your orders ahead of time. It looks an order up only after a shopper proves it is theirs. See How order tracking works for your shoppers.
When Bolt reads
Bolt reads your store when you connect it, and again when you press Sync now. Your store does not tell Bolt when something changes. A new product, a new price or a rewritten policy reaches Bolt at its next read.
On Shopify and Ecwid, the first read covers products, policies and pages. On WooCommerce, it covers products. Blog posts are not part of the first read. Read them, and anything else it skipped, with Sync now.
On Shopify, blog posts are read only when you select Sync now on the Blog posts card. If you hide, schedule or delete a post, select Sync now again and Bolt drops it at that read.
Refresh what Bolt knows
Open GoBolt → Knowledge. Sources is the second tab.
Select the Sources tab.
Find the card for what you changed. It shows its Last sync time, or says it has not synced yet.
Select Sync now on that card.
Sync now works when a source has never synced, or last synced 30 or more minutes ago. Right after a sync the button stays off. That is expected. Larger catalogs take longer, and the card's Last sync time updates when the read is done. If a read of your policies fails, Bolt keeps the last good copy instead of going blank.
After each sync, Bolt also looks for PDF datasheets linked from your product pages, on Max Standard and Max Plus. See Add product documents to Bolt's knowledge.
At the top of Sources, Store knowledge coverage shows whether each part has been read. Coverage incomplete means something is still missing or needs a refresh.
Discount codes
Discount codes Bolt can mention are set up separately, on the Widget page under Behavior. See Let shoppers find your discount codes in the chat. If you switch discounts in chat off, later reads do not put your codes back.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].