When a shopper gets a wrong or vague answer, work through these checks in order, because Bolt usually has not read what it needed.

Bolt reads products that shoppers can see. Draft, unpublished, hidden and disabled products are left out. It also reads your policies and, on Shopify and WooCommerce, your pages and blog posts. On Shopify, only published blog posts are read, not hidden, draft or scheduled ones. On Ecwid, policies are your enabled legal pages, and other pages and blog posts are not read, so put those answers in a Knowledge entry. A legal page that links to an outside address is read as a link only. More in What GoBolt reads from your store.

Open GoBolt → Knowledge → Sources. Each card shows its Last sync time, or says it has not synced yet. Your store does not tell Bolt when something changes, so an edit from today may not be there yet.

Select Sync now on the card for what you changed. It works when a source has never synced, or last synced 30 or more minutes ago.

If your store does not publish it, such as sizing advice, write an entry in Knowledge → Entries. See Add your own answers in Knowledge.

Questions about delivery or shipping are answered from your Shipping policy, not your Privacy policy. If you have not published a Shipping policy, or it does not say how long delivery takes, publish one or write a Knowledge entry for it. Bolt finds a policy by its title and its opening words, so a title such as Shipping policy works best.

If Bolt still misses an entry, check that Status is on, that the entry does not show Same question as another answer, and that it was not saved from Chats as Exact question, which limits it to that exact question.

Open Chats and select Test the assistant. On WooCommerce, select Test assistant, which opens the playground in Knowledge. Ask the question exactly as the shopper did. Nothing you type there is shown to shoppers. See Test your assistant safely.

When Bolt cannot find an answer, it says so instead of guessing, and it keeps a record. Home can show a question shoppers asked that Bolt could not answer, with a way to add the answer. It may miss questions asked in other languages.

If you get store briefings, a question asked five or more times in the same words can show up in one. Reply ADDFAQ and Bolt drafts an answer. Reply YES to publish it. See When shoppers keep asking the same question.

Bolt does not search the web. Product cards are rebuilt from your catalog, but answers about policies, pages and general questions are Bolt's own words over your sources, so they can still be wrong. Check anything that matters.

Still stuck? Open Get help in GoBolt, or email [email protected]. Send the exact question and the answer you expected.