Choose how Bolt sounds to your shoppers with Chat tone, on the Store profile tab in Knowledge.
Choose a tone
In GoBolt, open Knowledge, then the Store profile tab.
Under Chat tone, choose Friendly and helpful, Warm and personal, Concise and direct or Premium and polished. Friendly and helpful is the default.
Select Save chat tone. The button stays off until you change the tone.
Then ask a few real shopper questions and read the answers. See Test your assistant safely.
What the tone changes
The tone changes how Bolt words an answer in your storefront chat. It does not change what Bolt knows. Prices, stock and policies still come from your store and your Knowledge entries, and a shopper's own needs, such as budget and language, come before tone. Briefings, audio highlights and your WhatsApp and Telegram replies are not affected.
Tell Bolt about your store
On the Widget page, About the store is where you describe your business in your own words, up to 1,000 characters. On WooCommerce it is called Store description. Bolt uses it as background. Product details and policies still come from Sources.
The chat's name, logo and colors are also on the Widget page. See Customize the widget's appearance and branding.
The rest of the Store profile tab
Store name. Imported from your store. To change it, change it in your store.
What you sell. A sample of your categories, imported from your store. Products outside the sample can still be found.
A message at the top tells you if the import failed or is still running. If it failed, go to Sources and select Sync now on the products card. Refresh profile reloads what GoBolt has already imported. It does not read your store again.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].