See what Bolt leaves out on purpose, and why these are choices that keep you in charge, not gaps.

Every change you ask for in WhatsApp or Telegram is shown to you first and waits for your reply. Questions just get an answer, because nothing changes. See How confirmations work.

Bolt answers shoppers in your storefront chat, in the conversation they started. It does not start conversations, follow up on a cart or chase an order. If you want to write to your customers, you send the message yourself. Bolt can draft a reply about an order for you to copy: see Answer "where is my order?" with a ready-to-send reply. The only message a shopper gets from outside the chat is the one-time code they ask for to track their own order.

There is no way to send one message to a list of shoppers or customers.

Bolt cannot charge a shopper or move money. Checkout and payment stay on your store. See Money safety by design.

Bolt does not send store alerts. It will not message you about low stock or a new order on its own. You ask, and Bolt answers. The one update about your store that arrives by itself is the briefing you schedule, which you can turn off. See Set up your store briefing.

You also get account notices, such as a message if a subscription payment fails. You cannot turn that one off. See If a subscription payment fails.

Your plan is a flat monthly price. Reaching a limit stops the work and adds no charge. Bolt also pauses at a spend ceiling on the AI work it does for your store.

When you look up a customer, Bolt gives a name, an order count and a total. Never an email address or a phone number.

What you ask in WhatsApp or Telegram, what Bolt replied and what happened are kept in the Action log.

Product cards come straight from your catalog. Other answers are written from your own pages, policies and Knowledge, and Bolt says so when it does not know. They can still be wrong. If one is, fix the source or add a Knowledge entry.

Still stuck? Open Get help in GoBolt, or email [email protected].