See what happens when a renewal payment fails, and how to update your card.
What happens, in order
Paddle cannot take your renewal payment. Paddle marks the subscription as past due and retries the charge on its own schedule. GoBolt does not retry it.
GoBolt emails you once for that renewal. The subject starts with "Payment for" and your store's name, and the email is headed Update your payment method. Its Update payment button opens your payment settings at Paddle. Clicking it does not charge you.
If WhatsApp or Telegram is connected, we may also send a short notice there. You cannot turn this notice off. The email is the one to rely on.
A failed payment does not change your plan or take away your credits. GoBolt makes no plan change while Paddle retries.
If every retry fails, Paddle cancels the subscription. Your account then moves to the Free plan, and Account shows Free as your current plan. Paid-only features switch off, such as removing the GoBolt branding. You can pick a paid plan again from Account at any time.
Update your card
Select Update payment in the email and update your card on Paddle's page. If you have already fixed it, there is nothing more to do.
If the button opens your GoBolt admin instead of a payment page, or you cannot find the email, write to [email protected].
Account has no card form. To change your card at any other time, email [email protected].
You only type card details on Paddle's own page. Bolt never asks for them in chat.
Good to know
Paddle decides how often it retries and for how long. GoBolt adds no grace period of its own for failed payments. Fix your card as soon as the email arrives, so your plan can renew on time.
You get one notice for each failed renewal, not one for each retry, so a quiet inbox while Paddle retries is normal.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].