Bolt shows you a preview before it changes your store, waits for your YES, and then checks your store before it says the change is done.
Ask and read the preview
Ask for a change. For example: "Change the price of the blue hoodie to $34".
Read the preview. Bolt shows exactly what it is about to do, and nothing has changed yet. A price change shows the old price and the new one.
Reply, then Bolt checks
Reply YES or NO. Type YES to go ahead. Type NO to drop it, and nothing changes.
Bolt checks your store. After your YES, Bolt makes the change and reads it back from your store before it tells you the result. If it can't confirm the result, it says so and asks you to check.
Your YES or NO is not another store control action.
What counts as a yes
Send your answer on its own. YES works, and so do "ok", "sure" and "yes please". NO works, and so does "cancel". Words for yes and no in your own language work too, such as "oui" in French. Anything longer, such as "yes but make it 10%", is a new message, and Bolt starts again with a new preview.
How long a preview waits
Most previews wait 15 minutes, then expire on their own and change nothing. A preview for a new discount code waits up to 24 hours. If yours expired, see My confirmation expired.
Buttons, voice notes and one at a time
Buttons. Bolt may offer the next step as a button, such as Stop SAVE10 under your live discount codes. Buttons show on Telegram, and on WhatsApp where buttons are available. A button only asks for the change. It never confirms one, so you still type YES yourself. Typed replies always work.
Voice notes. A voice note that says yes or no counts like a typed reply. If the preview changed while Bolt was processing it, Bolt asks you to check your store and answer again.
One at a time. Only one preview waits at a time. A new request of the same kind replaces it. A different kind has to wait until you answer the first one with YES or NO. If Bolt has asked you a question first, such as which order you mean, a YES or NO answers that question and does not confirm a pending change. Bolt tells you so. Send CANCEL LOOKUP to stop the question.
Adding a product
Bolt needs a name, a price and a stock number before it shows the full preview, and a YES sent before you have seen it creates nothing. Change a detail afterwards, and you get a new preview. Your YES counts only for the newest one. For photos, drafts and the receipt, see Add a product from chat.
Fulfilling an order
When you ask Bolt to mark an order fulfilled, the preview reads Mark ALL items in order #1042 as fulfilled? It names your tracking number too, if you gave one. Bolt fulfills a whole order from chat. For a partial shipment, use your store admin.
Bolt starts nothing when the request is vague. Words such as "both", "them", "those" or "the other one" don't point at one order, so Bolt asks for a single order number and changes nothing. A message that names more than one order gets the same answer: send one order number per message. Questions and negations such as "is order #1042 shipped?" or "don't ship order #1042" are not requests, so Bolt does not start anything.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].