Product documents are spec sheets, manuals and fact sheets that Bolt reads and uses to answer shopper questions about one product. They are part of Max Standard and Max Plus.
Before you start
You need the Max Standard or Max Plus plan. On Free, Starter and Growth, the Product documents card shows Max feature and an Upgrade to Max button that opens Account.
The product must be synced. Only synced products appear in the product list. See What GoBolt reads from your store.
It works the same way on Shopify, WooCommerce and Ecwid. On WooCommerce, finding datasheets on your product pages needs the current GoBolt plugin.
Open the documents list
Open GoBolt → Knowledge.
Select the Sources tab.
Find the Product documents card. On a Max plan it shows Enabled and a line such as 12 indexed · 1 need attention.
Select Manage documents.
A panel opens with two tabs: Documents and Found on pages.
Add a document
In the Documents tab, select Add a document.
Under Product, search by product name and pick the product the document is about.
Under Source, choose Upload a file or Paste a link.
Upload a file takes a PDF, TXT or MD file. The size limit is shown under the file box.
Paste a link takes a public https link to a PDF. Bolt fetches it, which can take up to 30 seconds. Keep the panel open until it finishes.
Optional: select Edit name to change the title. Bolt saves the document under the file name unless you change it.
Select Upload document (or Fetch document for a link).
The panel shows Upload accepted. Bolt is reading the text now. or Link accepted. Bolt is fetching the document now. If the same file is already on that product, it says This document is already in the list.
What happens next
The document appears at the top of the list and moves through these statuses by itself:
Queued, then Reading: Bolt is reading the text.
Indexing: Bolt is adding the text to what it knows.
Ready: Bolt can use the document when a shopper asks about that product.
If the text reads cleanly, Bolt adds it on its own. You do not have to approve it.
If a document says Needs review
Bolt flags a document when its text may not match the original. The row says Bolt flagged this document. The reasons you can see are:
Some pages have no readable text (scanned images or diagrams).
Very little text came through for this many pages.
Text from side-by-side columns may be mixed together.
This document may be for a different product.
To review it:
Select Review on the row.
Read the flagged pages first. Select Show all pages to read the rest. Compare the text with your original. Check the measurements, tables and safety warnings.
Tick I checked this text against the original document.
Select Add to product knowledge.
Bolt confirms with Added. Ready appears once indexing finishes. Bolt answers only from this text. Scanned pages and diagrams are not read.
If you do not want to use the document, select the trash icon on its row. See "Remove a document" below.
Documents Bolt finds on your product pages
After each catalog sync, Bolt looks for PDF links in your product descriptions. What it finds is listed in the Found on pages tab, and Bolt adds each datasheet on its own.
Each one shows a status:
Found: Bolt will fetch it soon.
Fetching: Bolt is downloading it.
Added: it is now in your Documents list, with the source Product page.
Too large: the file is over the size limit. Select Add a smaller file and add a smaller or text version yourself.
Not readable: the file has no text Bolt can read, for example a scan.
Link gone: your product page no longer links to it. Bolt removes a document it added from a link that has left the page.
Skipped: Bolt will not fetch it. This is what you see for a datasheet you removed yourself: Bolt does not add it back.
Bolt only fetches from your own store's addresses and your platform's public file host. It never reads a file your store sells as a download. If you paste a link to one, Bolt says That file is one this store sells as a download, so Bolt won’t read it.
What Bolt does with a document
Bolt uses a document only for the product you picked.
Bolt states a fact from a document only when it can find that sentence in the document.
Bolt keeps a condition with the sentence it belongs to ("only with", "unless"). When a condition sits apart from its sentence in the PDF, for example after a blank line or in another column, Bolt may leave that sentence out instead of quoting half of it.
Bolt does not take prices, stock, discounts or order status from a document. Those always come from your store. Offer wording in a brochure, such as a percent off or a free gift, is not used.
Shoppers get Bolt's answer. They do not get your file.
Remove a document
Select the trash icon on the document's row.
Select Remove document. (Select Keep to cancel.)
Bolt stops using the document once removal finishes. To replace a document, remove it and add the new version.
If your plan changes
If you move to a plan below Max, or your subscription lapses, your documents show Paused and Bolt stops using them. You can still select View and remove sources on the card to look at them or remove them. If your subscription has lapsed, Account shows a Product documents notice with the same button. If you move back to Max, Bolt starts using them again after its next knowledge update.
If something doesn't work
A document says Could not read. Scanned pages have no text. Upload a text version. A password-protected PDF, a PDF over 150 pages and a document with very long text can't be read either.
A link is refused. Bolt tells you why: That link does not open a PDF., That link returns “not found”., That link could not be downloaded. Check it opens in a browser and try again. or That file is larger than this store’s document size limit. Use a public https link.
A document says Product missing. The product is no longer synced. Restore it and select Retry, or remove the document.
A document says Indexing failed. Select Retry.
The card says Rolling out. Product documents are not ready for your store yet. Check back later, or contact support.
The card says Unavailable. Select Refresh status.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].