Most missing briefings come down to a few things you can check in a couple of minutes.
Check these in order
Is the schedule on? Open GoBolt → Store control → Briefings. The switch beside Schedule & delivery must be on. Turning it on doesn't send one right away: the first briefing arrives on your next scheduled day and hour.
Is a channel connected? Bolt only makes a briefing when WhatsApp or Telegram is connected for your store. Reconnect it if needed: Connect WhatsApp or Connect Telegram. Bolt tries the channel under Delivery channel first, then your other connected channel.
Is it the right day and hour? A weekly briefing arrives on your Delivery day, during your Delivery hour, in your store's time zone. A daily briefing arrives during that hour each day.
What does your plan allow? Free includes two briefings for your store. A briefing counts once Bolt has made it, even if it couldn't be delivered, and after two no more are sent. Daily is on Max Standard and Max Plus only: on Free, Starter and Growth, Daily is sent weekly. On a paid plan, briefings stop while your subscription has lapsed: see GoBolt plans and prices.
Was the period quiet? If your store had no orders, refunds or sales in the period, Bolt may skip the briefing instead of sending an empty one. It may also skip a period when it couldn't read your store's orders at that moment. On WooCommerce, a period with orders in a currency other than your store's main one is skipped too.
Was it made at all?
Open the Briefings screen from step 1. Past briefings are listed with a Status:
Delivered: Bolt sent it. Check your chat with Bolt in WhatsApp or Telegram, including muted or archived chats.
Text only: the written version arrived but the audio didn't.
Failed: Bolt couldn't deliver it. Check that your channel is still connected. Bolt tries each connected channel once and doesn't retry later. Your next briefing is made on your next scheduled day.
Unconfirmed: Telegram didn't confirm delivery, so it may have arrived. Bolt doesn't send it again.
Pending or Sending: still on its way.
If the briefing you expected isn't in the list, it wasn't made. Go back through the five checks.
If you write to us, include your platform, the day and hour you set, and the channel you chose.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].