If shoppers can't see the chat button, work through these checks in order. After each fix, check your storefront in a private window.
1. Check the Chat widget switch
Open GoBolt → Widget → Behavior and look at Chat widget. If it is off, shoppers see no button and no error message. Switch it on and select Save and set live. On WooCommerce the button is Save.
2. See whether Bolt is still reading your store
Bolt keeps the chat hidden until it has finished its first read of your products. That usually takes 10 to 15 minutes, and longer for a large catalog.
The Dashboard (called Home in Ecwid's menu) says Chat is off while Bolt learns your store until the read is done. After that, it offers Test a chat and Go live. Select Go live. It also works if you switched the chat off yourself.
On WooCommerce you can also switch Chat widget on in Widget → Behavior once Bolt is ready. If you checked Put chat live automatically when it's ready in setup, the chat appears by itself.
3. Shopify only: check the theme embed
Shopify shows the chat only when GoBolt Chat Widget is switched on in your live theme. In Shopify, open Online Store → Themes → Customize → App embeds, switch it on and select Save. Shopify keeps this switch per theme, so switch it on again after a redesign or a theme change.
4. WooCommerce: check the plugin, both switches and your cache
If WordPress shows GoBolt requires WooCommerce to be installed and active. or GoBolt requires WooCommerce 9.4 or newer., GoBolt does not load until you fix that.
GoBolt keeps one switch in WordPress and one with GoBolt, and saving Chat widget sets both. If you see Your remote settings were saved, but WordPress could not update the storefront widget. Please retry., save again.
A caching plugin can keep serving pages from before you turned the chat on, so clear its cache.
5. Ecwid
GoBolt adds the chat launcher when you connect your store, and the Chat widget switch controls it. If the switch is on and the button is still missing, email us your store address.
The button shows, but the chat will not answer
If the chat says Chat is temporarily unavailable., Home shows Shopper chat is paused. Your storefront conversations are used up, or your plan has expired. See Read your usage meters and limits. If answers are wrong instead, see The assistant doesn't know a product or policy.
Related
Still stuck? Open Get help in GoBolt, or email [email protected] with your store address and platform.