You can write to Bolt in WhatsApp or Telegram in 14 languages, and you can send a voice note instead of typing.

Arabic, Bengali, Chinese (Simplified), Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Portuguese (Brazil), Spanish and Tamil.

Bolt reads your message in any of them, for questions and for changes. Most requests work in your own words. A few, such as order lists and sales comparisons, are tuned for common phrasings first, so if Bolt asks you to rephrase, try a shorter request like "today's orders".

If you write one message in another of the 14 languages, Bolt answers that message in it without changing your saved choice.

Say so in a short message: "Reply in Hindi", "Switch to Tamil" or "Speak German". Bolt confirms and remembers your choice, so you only do this once.

If you haven't chosen one, Bolt answers in your store's language when it is one of the 14, and in English when it is not.

Ask for a language that is not on the list, and Bolt says so and lists the languages it speaks.

Record a voice note in WhatsApp or Telegram and send it the way you would to a person. Bolt writes out what you said and handles it as if you had typed it, so it works for questions and for changes. A long note gets a short "processing" reply first, so you are not left wondering.

A voice note can also answer a preview. If it says yes, the change goes ahead, unless the preview changed while Bolt was processing the note. See How confirmations work.

In WhatsApp and Telegram, Bolt answers you in text. The only spoken message is the briefing you schedule, and briefings come in the same 14 languages. See Set up your store briefing.

If a voice note comes back with "Sorry, I couldn't transcribe that voice note. Please try again or type your request.", try a quieter place and a shorter note, or type the same request. If Bolt says it couldn't finish processing a voice note, check your store before you try again.

When you write about money in another language and the wording is at all unclear, Bolt stops and asks you to say the amount, code or end date again in digits, for example "10%". It changes nothing while it asks. YES and NO always work in every language, and the words for yes and no in your own language work too.

These 14 languages are for chatting with Bolt in WhatsApp and Telegram. Your GoBolt admin has its own display language, and your storefront chat answers shoppers in the languages your store sells in. See Supported platforms and languages. Shoppers can't send voice notes in the storefront chat.

Still stuck? Open Get help in GoBolt, or email [email protected].