Ask Bolt a question the way a shopper would, and read the answer before a real shopper does.
Open the test
Shopify: open Chats and select Test the assistant. For the fuller playground page, select Open playground on the Entries or Store profile tab of Knowledge.
Ecwid: open Chats and select Test the assistant, or open Knowledge and select Open playground.
WooCommerce: open Chats and select Test assistant, or open Knowledge and select Open playground.
Run a test
Type a question and select Send. On the playground page you can also pick a suggested question.
Read the answer. On the playground page, Products shown with this answer lists the product cards a shopper would see.
Check What Bolt used. On the playground page it lists the sources behind the answer, each marked cited in answer or retrieved. In the Chats panel it names the kinds of content answers draw on.
Select New test thread to start over. A thread remembers earlier questions, so start a new one after you change something.
Why it is safe
The test runs on your live knowledge, and nothing in it is shown to shoppers. A test never uses up a storefront conversation, and it never appears in Chats.
Use it to check a fix. Add or edit a Knowledge entry, then ask the question that failed before. See Add your own answers in Knowledge.
What a test cannot show
Order tracking. If your message has an email address, an order number or "where is my order", the test replies Open Track Order and enter your email address and order number to continue. It looks nothing up and sends no code. See How order tracking works for your shoppers.
How the chat looks. Colors, name and button are on the Widget page.
WhatsApp and Telegram. The test covers storefront chat only. See What you can ask Bolt in WhatsApp and Telegram.
A store Bolt has not finished reading. The test says Bolt is still getting to know the store and asks you to try again in a few minutes.
Wording can differ from one run to the next. Check that the answer is right, not that it matches word for word.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].