If you reply YES after a preview has timed out, nothing changes, so ask again and reply YES to the new preview.
What you see
Bolt replies There is no pending confirmation to answer. Nothing was changed.
What to do
If you are not sure, open the product, order or discount code in your store admin. If the old value is still there, the change did not happen.
Send the request again, in the same words. For example: "Change the price of the blue hoodie to $34". You get a new preview.
Reply YES to the new preview, not to the old message higher up the chat.
How long a preview waits
Most previews wait 15 minutes. That covers price and stock changes, fulfilling an order, switching off a discount code and adding a product. A preview for a new discount code waits up to 24 hours. The short wait is on purpose: a YES typed an hour later could land on a store that has moved on, so Bolt would rather ask you twice than change the wrong thing once.
Other reasons a YES does not work
You tapped a button. A button can start a request, but it never confirms one. Type YES in the chat.
You wrote more than YES. "Yes but make it 10%" is a new message, not a confirmation. Send YES on its own.
A newer preview was waiting. Your YES answers the preview that is waiting, so read Bolt's latest message and check your store.
It was a draft answer for shoppers. If Bolt offered to publish an answer to a question shoppers keep asking, and the draft expired, reply ADDFAQ and Bolt drafts it again. See When shoppers keep asking the same question.
Your store changed. If the product or order moved on after the preview, Bolt changes nothing and tells you to check your store.
Related
Still stuck? Open Get help in GoBolt, or email [email protected]. If the same request keeps expiring, or your store shows a change you did not confirm, tell us the product or order and roughly when you sent it.