The action log lists every message you send Bolt in WhatsApp and Telegram, Bolt's reply, and what happened as a result.
Open the log
Go to GoBolt → Store control and select the Activity tab.
Select Action log →.
What each row shows
Rows are listed newest first, 20 to a page.
Time. When it happened, such as 5m ago, Yesterday 6:30pm or Oct 01.
Channel. WhatsApp or Telegram.
User message. What you sent.
Result. What Bolt replied.
Status. Done, Pending or Failed. WordPress and Ecwid say Success instead of Done.
Intent. The kind of request Bolt recognized. The labels are short and technical, so treat them as a hint.
Your YES or NO shows as its own row. A few account events show up too, such as connecting or disconnecting WhatsApp.
Filter and search
Channel. Choose All channels, WhatsApp or Telegram.
Search. The search box filters the rows on the page you are looking at.
How far back. The log shows the last 7 days. On Ecwid, the Date list lets you look back 7, 30, 60 or 90 days.
Export
On Shopify, select Export to download a CSV file whose name starts with GoBolt_ActionLog_. It has the same six columns as the table, for the channel you chose and the last 7 days. The search box does not change it. In the file, Status reads Success where the screen says Done, and Time is written as it is on screen, for example 3d ago.
The WordPress and Ecwid versions of the log have no Export button, so read them on screen.
What it shows about customers
Bolt's answers about a customer give a name, an order count and a total spent. They never include an email, phone number or address. The log shows your own messages as you typed them.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].