The assistant answers from your store's own data — products, policies, pages, blog posts, and your Q&A entries — held in a private index for your store alone. No web search; it refuses rather than invents.
Who this is for: anyone deciding whether to put an AI in front of their customers.
What goes in
Product catalog, policies, pages, and blog posts — synced automatically, refreshed daily.
Q&A entries you write in Knowledge.
Judge.me reviews, if connected (optional).
Each store's index is private — one store's data never answers another store's shoppers.
What the store-management side reads
Orders, stock, or sales questions on WhatsApp or Telegram read your live store data at that moment — from your platform, not a copy.
What it will never do
No web search about your products, and no plausible-sounding guess to fill a gap — an unanswered question gets a refusal or a handoff.
Limits
The assistant is exactly as good as the data behind it — thin pages, thin answers. The fix: [The assistant doesn't know a product or policy].
Still stuck?
For what shoppers' own data is shown and to whom, see [Shopper privacy].