Bolt answers from your own store's products, policies, pages and Knowledge entries, and it does not search the web.
What Bolt uses to answer shoppers
Your products and variants. The ones shoppers can see, with the prices and stock from the last read.
Your policies. Shipping, returns and the rest.
Your pages and blog posts. On Shopify and WooCommerce.
Your Knowledge entries. The answers you write in GoBolt → Knowledge.
Your store profile. Your store name, a sample of your categories and the chat tone you choose.
The conversation. What the shopper has said so far, and the product page they are on, so "this one" makes sense.
On Ecwid, Bolt reads products and policies only.
Bolt reads your store when you connect it and when you select Sync now. It does not get a message when something changes. See What GoBolt reads from your store.
What Bolt does not use for shopper answers
The web. Bolt has no web search.
Other stores. Bolt searches only your own store's content, not another store's.
Your orders. Bolt looks an order up only after a shopper proves it is theirs. See How GoBolt handles your shoppers' privacy.
In WhatsApp and Telegram
When you ask Bolt about your store, and in the briefing you schedule, Bolt uses your store's sales, orders and stock numbers. See What you can ask Bolt in WhatsApp and Telegram and Set up your store briefing.
How reliable the answers are
When Bolt cannot find an answer in your store, it says so instead of guessing.
Product cards, and answers about a specific product, are rebuilt from your catalog before they are shown. Answers about policies, pages and general questions are Bolt's own words over your sources, so they can be wrong. Check anything that matters, and fix a miss at the source or with a Knowledge entry. See The assistant doesn't know a product or policy.
Tone
Your chat tone changes how Bolt words an answer, not what it knows. Bolt is told not to guess a shopper's age, budget, identity or tastes from your store profile. See Set your brand voice.
More
Our privacy policy lists what GoBolt collects and why: gobolt.app/privacy.
Still stuck? Open Get help in GoBolt, or email [email protected].