Your plan has three limits, and your Account page shows how much of each you have used. If you run more than one store on the same GoBolt account, the stores share these limits.
Find your meters
Open GoBolt → Account. The Usage this cycle and Audio credits cards show your limits. If GoBolt support has changed your credits, a Support adjustments section below them shows the recorded figures behind each limit.
What each meter counts
Storefront conversations: 1 for each completed shopper answer. The meter is labeled Completed answers. Greetings, order detail requests, off-topic redirects and replies that fail before an answer is finished are free.
Store control actions: 1 for each thing you ask or change from WhatsApp or Telegram. The meter is labeled Store control actions. Replying YES to a preview that is already waiting does not use one. Questions about your plan, your usage, upgrading and cancelling, and contact support, are free. See Get GoBolt support from the chat.
Audio credits: 1 for each product in each language. Replays are free. Making a highlight again after an edit costs another credit. Briefings do not use audio credits.
Usage this cycle also shows Audio plays. It counts plays of your audio and has no cap. Select What counts? to read these definitions in your admin.
When they reset
Conversations and store control actions reset each billing cycle. The top of Account shows Next charge and a date on a paid plan, or Usage resets on Free. Unused audio credits carry over. Paid plans add credits each cycle. Free gets its credits once.
To see where your audio credits went, select Audio credit history →. The Usage history page lists the credits granted, bought and spent this cycle. A credit or debit from GoBolt support shows there as a Support credit adjustment row.
Support adjustments
If GoBolt support has added or taken away credits on your account, a Support adjustments section appears below your meters on Account. It starts closed: select it to open Plan and support credit changes. If support has never changed your credits, the section does not appear. It is read-only. It shows the figures GoBolt has recorded for your whole account, so every store on the account shares it. Each block counts in its own unit.
It has one block each for Completed answers, Audio credits and Store control actions. Every block lists:
Recorded plan allocation: what your plan allocated for this cycle.
Support adjustment: credits GoBolt support added or took away, shown with a plus or minus.
Recorded use: what you have used.
Remaining wallet: what is left now.
A dash means GoBolt has no confirmed figure for that line.
A line under each block tells you whether GoBolt could check its figures. You may see:
Recorded current figures: GoBolt could check the numbers.
Some allocation or history is unverified. Refresh or contact support to review it. GoBolt could not verify all of the record. Refresh Account. If the notice stays, contact support. The same notice shows on Usage history.
Balance unavailable. Refresh before relying on it. GoBolt could not read the balance, so it shows a dash and not a zero. The same notice replaces the meter on the Audio credits card, whether or not support has changed your credits.
When GoBolt support has changed your credits, the Audio credits and Store control actions blocks also have a Recent support changes list. Open it to see each change, with the amount and your wallet before and after. A change made under an earlier allowance is tagged Previous allowance. For store control actions, the section says Messaging support changes last until the next allowance reset. when GoBolt can confirm it.
The section ends with Support changes are historical adjustments, not an additional unspent bonus balance. A support adjustment is a record of a change, not a second balance to spend.
Which admin shows what
The Support adjustments section: the Account page in the Shopify, Ecwid and WooCommerce admins, only when support has changed your credits. WooCommerce needs the current plugin. If support has changed your credits and you do not see it there, update the plugin.
The Balance unavailable notice: the Audio credits card on Account in the same three admins.
The partial-data notice on Usage history: all three admins.
Support adjustment · Included in the recorded grant total: a line in the Usage history summary on Ecwid and WooCommerce. The Usage history page on Shopify has no separate line. It counts support adjustments in Credited and lists each one in the Credit ledger.
When you reach a limit
Nothing bills extra at any limit.
Conversations: Bolt stops answering new shopper questions. The chat says Chat is temporarily unavailable. You can continue shopping or contact the store. and offers Continue shopping, Contact store (when your store has contact details) and Check availability. You see Shopper chat is paused on Home and Account, with a Review plan button, and we email you. Shopper answers are running low warns you before that. Answers return once a renewal or a plan change adds allowance.
Store control actions: Bolt does not run the request. In WhatsApp or Telegram it replies with your usage and the day your period ends, says Your WhatsApp and Telegram message allowance is used up. and adds Reply UPGRADE to view plans. Questions about your plan, your usage, upgrading and cancelling, and contact support, are still answered. See Check your plan and upgrade options in WhatsApp or Telegram.
Audio credits: the button that makes highlights stays off until you have enough credits. Top up from Account.
The spend ceiling
Separately from your plan, Bolt keeps a spend ceiling on the AI work it does for your store, each day and each month. If your store reaches it, Bolt pauses that work until the day or month rolls over, instead of running up a bill. You are never billed extra for it.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].