Ask Bolt in WhatsApp or Telegram how to reach GoBolt support, what your plan is, how much you have used, how to upgrade or how to cancel. These questions are free, and Bolt never changes your plan from the chat.
Ask in plain words
Open your chat with Bolt in WhatsApp or Telegram.
Send one question from the table below, on its own. Capital letters do not matter, and a greeting or "please" is fine.
Bolt replies right away from your account details.
You want | You can send | Bolt replies with |
GoBolt support | contact support, /support, support link | The support email, [email protected], and a link to this Help Center. |
Your usage | my usage, /usage, how many messages do I have left, how much of my monthly chat allowance have I used | Your plan, your WhatsApp and Telegram usage (for example 120 of 200 messages), the messages you have left and the day your current period ends. |
Your plan | what is my plan, which plan am I on | The same reply as UPGRADE: your plan, your usage and the plans above yours. |
To upgrade | how do I upgrade my plan | The same reply as UPGRADE. |
To cancel | how do I cancel my subscription | A pointer to your plan and billing in GoBolt, and a note that nothing was cancelled. |
These questions are matched in English. The word UPGRADE and its translations work in every language Bolt replies in. See Check your plan and upgrade options in WhatsApp or Telegram.
Join your usage and your plan
You can ask for both in one message, for example what is my usage and my plan or which plan am I on and how much have I used. Bolt sends one reply with your plan, your usage and the plans above yours.
Only these two can be joined. If your message adds something else, such as a past month or something to change, Bolt reads it as a normal request instead.
What the cancel question does
Asking how to cancel never cancels anything, even if you write cancel my subscription. Bolt tells you to open GoBolt → Account/Billing in the admin of the store that holds your billing, links there when it can, and says Your subscription has not been cancelled or changed in this chat. It can also say which billing provider is on record. It ends with the support email and the Help Center link.
To change or cancel your plan, use the Account page in GoBolt. See Change or cancel your plan.
What these questions cost
Nothing. They do not use a store control action. The usage reply says Checking usage does not use a message. In that reply Bolt calls your store control actions messages. It is the same count the Account page shows. Your allowances are shared by every store on your GoBolt account.
When your allowance is used up or your account is suspended
Allowance used up. These questions are still answered. Other requests get the plan-limit reply described in Check your plan and upgrade options in WhatsApp or Telegram.
Suspended account, or a paid plan that has ended. The support reply still works, even if the chat is not linked to a store. The cancel question still gets its pointer, with the support email. Your usage and plan are not shown. Bolt says Your account is suspended due to exceeded limit or expired subscription. Please subscribe to a plan to continue using the service.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].