Send UPGRADE to Bolt in WhatsApp or Telegram to see your plan, what you have used this period, and the plans you can move up to. Checking does not use a message, and nothing is changed or charged.
See your plan and usage
Open your chat with Bolt in WhatsApp or Telegram.
Send UPGRADE on its own. PLANS and BILLING work too. You can also ask in plain words, for example what is my plan or how do I upgrade my plan. See Get GoBolt support from the chat.
Bolt replies with your plan, your WhatsApp and Telegram usage (for example 120 of 200 messages), the messages you have left and the day your current period ends.
UPGRADE works as a command on its own, or with a plan number, as in UPGRADE 3. Inside a longer sentence, such as upgrade the photos on Blue Tee, Bolt reads it as a normal question. The plain questions in step 2 are different: Bolt recognizes each one as a whole.
Below the plan and usage lines, Bolt lists the plans above yours, each with its monthly price, its messages and its completed shopper answers, in your store's market. If you are already on the highest plan, it says so.
Your allowances are shared by every store on your GoBolt account, so the numbers cover all of them.
Look at one plan
Each plan in the list ends with a line such as For Growth, reply UPGRADE 3. Send that to see only that plan.
Change your plan
Bolt never changes your plan or charges you from the chat. Its reply links to your store admin and says No plan has been changed or charged here. Choose your plan on the Account page in GoBolt (the reply calls it Account/Billing). If this is your first paid plan, you set up billing on that page. See Change or cancel your plan.
When your messages run out
When your plan's WhatsApp and Telegram messages are used up, Bolt does not run the request. It replies with your plan, your usage and the day your period ends, says Your WhatsApp and Telegram message allowance is used up. and adds Reply UPGRADE to view plans. If your plan includes no WhatsApp or Telegram messages, it says Your plan has no WhatsApp or Telegram messages included.
Checking still works. UPGRADE, the plain questions about your plan, your usage, upgrading and cancelling, and contact support are all answered when your messages are used up.
Your storefront chat is not affected. Shopper answers have their own limit, described in Read your usage meters and limits.
In your language
UPGRADE works in every language Bolt replies in. Bolt also understands the phrase in your language, for example mejorar plan in Spanish, changer de forfait in French or प्लान अपग्रेड in Hindi.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].