You can remove GoBolt from your store at any time. This is how, and what happens to your plan and your data.
If you only want a break, turn the chat off instead. See Turn your chat widget on or off.
Remove GoBolt
Shopify: in your Shopify admin, open Settings → Apps. Find GoBolt in the list and uninstall it.
WooCommerce: in WordPress, open Plugins → Installed Plugins. Find GoBolt Chat App, select Deactivate, then Delete.
Ecwid: in your Ecwid control panel, open Apps → My Apps. Find GoBolt and uninstall it.
What happens next
GoBolt disconnects from your store. The chat stops, and so do store control and briefings. A message to Bolt on WhatsApp gets the reply No active store here.
Uninstalling does not delete your data. To have your GoBolt data deleted, email [email protected].
If you pay for a plan
Uninstalling starts a 24-hour countdown. When it ends, GoBolt cancels your subscription with Paddle right away, not at the end of the billing period, and your account moves to the Free plan. On Shopify and WooCommerce we email you the date. On Ecwid we send no email.
Reconnect GoBolt before the countdown ends and the cancellation is called off. Your plan and settings stay as they were.
If another store on your GoBolt account is still connected, your plan stays.
On the Free plan there is nothing to cancel.
If you reconnect after the plan was canceled, you start on Free and choose a plan again. See GoBolt plans and prices.
On WooCommerce
Deactivating the plugin starts the same 24-hour countdown. Reactivate it before the countdown ends and the cancellation is called off. Deleting the plugin also removes GoBolt's settings and the audio highlight links on your products from your WordPress site.
If GoBolt cannot be reached, WordPress shows a message that GoBolt could not confirm the subscription cancellation, and it leaves the plugin in place. Try again later.
If you delete the plugin and install it again, switch Chat widget on again.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].