Most of what Bolt does from WhatsApp and Telegram works the same on Shopify, WooCommerce and Ecwid. The differences are creating a discount code (Shopify only), orders over longer periods (Shopify and Ecwid), and some lookups and the work plan, which need the current GoBolt plugin on WooCommerce.
What you ask or change | Shopify | WooCommerce | Ecwid |
Sales for a period | Yes | Yes | Yes |
Compare two periods | Yes | Yes | Yes |
Orders for today or yesterday | Yes | Yes | Yes |
Orders for a longer period | Up to 60 days | No | Up to 366 days |
Today's and this week's work plan | Yes | Needs the current plugin | Yes |
Sales and inventory overview | Yes | Yes | Yes |
Details of one order | Yes | Yes | Yes |
Where an order is, with its tracking number | Yes | Yes | Yes |
A reply to send a customer about their order | Yes | Yes | Yes |
Best sellers | Yes | Yes | Yes |
Sales of one product | Yes | Yes | Yes |
Products that have stopped selling | Yes | Yes | Yes |
Stock for one product | Yes | Yes | Yes |
What is running low | Yes | Yes | Yes |
Top customers | Yes | Yes | Yes |
Find a customer by name | Yes | Yes | Yes |
Find a customer by exact email or phone | Yes | Needs the current plugin | Yes |
Find customers by postal code and country | No | Needs the current plugin | Yes |
A customer's orders, with a paid or unpaid filter | Yes | Needs the current plugin | Yes |
A customer's orders, with a fulfilled or unfulfilled filter | Yes | No | Yes |
Find the customer behind an order number | Yes | Needs the current plugin | Yes |
Orders sent to a postal code | Yes | No | No |
Live discount codes | Yes | Yes | Yes |
A QR code for your store | Yes | Yes | Yes |
Your plan, usage and upgrade options (UPGRADE) | Yes | Yes | Yes |
Add a product, with or without a photo | Yes | Yes | Yes |
Change a price | Yes | Yes | Yes |
Change stock | Yes | Yes | Yes |
Fulfill an order | Yes | Yes | Yes |
Switch off a discount code | Yes | Yes | Yes |
Create a discount code | Yes | No | No |
On WooCommerce and Ecwid, create discount codes in your store admin. Bolt can still switch one off for you.
Small differences
Orders over longer periods. Ask for 1 to 20 orders, 10 if you don't say. On Shopify, Bolt looks back up to 60 days. For an older period it says I cannot verify complete Shopify order history for that full period. Ask for the last 30 days, or have your historical-order access checked. On Ecwid, it looks back up to 366 days. On WooCommerce, it lists today's or yesterday's orders only, and says I can list orders for today or yesterday here. for anything else.
Work plan. On Shopify, the plan always says that older open orders may be hidden. On WooCommerce, it needs the current plugin, and WooCommerce does not tell Bolt whether an order needs shipping or is paid, so every open order shows as Needs review. See See today's and this week's work from chat.
Customer lookup. On WooCommerce with an older plugin, name search still works, and Bolt says other searches need an updated plugin. A fulfilled or unfulfilled filter is not available on WooCommerce. Searching orders by where they were shipped is Shopify only. See Look up a customer or their orders from chat.
Fulfill an order. On Shopify, Bolt marks the order fulfilled, with your tracking number if you give one. On WooCommerce, it sets the order to Completed and saves a tracking number as a note on the order. On Ecwid, it sets the order to Shipped and saves the tracking number on the order.
Switch off a discount code. On Shopify, Bolt deactivates the code. On WooCommerce, it moves the coupon to Draft. On Ecwid, it pauses the coupon. Bolt does not delete codes.
Prices and stock. Bolt changes one product at a time, and only products with a single variant. For a product with variants, it asks you to use your store admin. On Shopify, it also won't change stock if your store has more than one location.
Add a product. On Shopify, Bolt also publishes the new product to your Online Store, and may ask you to approve a permission in Shopify admin first. See Add a product from chat.
A reply for a customer. On WooCommerce the reply is shorter for now: it uses the order's status and any tracking number you added through Bolt, without the customer's first name or the order date.
Reports. On Shopify, a report can start no more than 60 days back. For an older period, Bolt says it can't confirm the full history, so ask for the last 30 days instead.
Check your own store
Open Store control and find the command list. It is the Commands tab, on every platform. A command your store can't use right now shows a note on its card, such as This command is not available yet.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].