A briefing gives you a quick overview, then at most one thing to grow and one thing to fix.
What Bolt looks for
Bolt checks your own store data against fixed rules and keeps the strongest finding in each group. Weekly briefings compare with the week before, and daily ones with the same day last week.
One thing to grow
Orders are up 15% or more. Reply WHY.
One product made 40% or more of your sales, or your top product's share of sales grew by 8 points or more. Reply SALES.
Some products had no sales in the past 7 days.
One unanswered shopper question was asked 5 or more times in the same words. Reply ADDFAQ: see When shoppers keep asking the same question.
One thing to fix
Orders are down 15% or more. Reply WHY.
Refunds are 10% or more of sales, or at least double your usual rate and above 5%. Reply REFUNDS.
A product is down to 5 units or fewer, or a product that sold in the past week is running low. Reply RESTOCK.
One kind of shopper question was asked 10 or more times, at least twice as often as the week before. Reply QUESTIONS.
Reply words
Send one word in WhatsApp or Telegram. Replies are read-only, except ADDFAQ, which asks you to confirm.
ORDERS: orders and revenue from your latest briefing.
SALES: the same, plus refunds and your top seller.
REFUNDS: the refund total and its share of sales.
WHY: whether orders rose or fell and by how much, plus your top seller. Type it in capitals so a normal "why?" still reaches Bolt.
QUESTIONS: what shoppers asked about most last week, and up to three questions Bolt couldn't answer.
RESTOCK: your low-stock products and the units left, up to 10. If Bolt can't read your stock, it says so.
ADDFAQ: a drafted answer to your most-asked unanswered question.
UPGRADE: works any time, on any plan, and costs nothing. Bolt shows your plan, your usage and the plans above yours in your market. Your last Free briefing offers it too.
ORDERS, SALES, REFUNDS and WHY repeat your latest briefing. They aren't live numbers.
If you ask Bolt in WhatsApp or Telegram about "my last briefing" or "my report" in your own words, Bolt reads the newest briefing that was delivered in that app for your store, so the answer matches what you were sent and is not a new calculation.
Good to know
On Telegram you can tap the word as a button, and on WhatsApp where buttons are available. Capital letters don't matter, except for WHY, and punctuation after the word is ignored.
Send the word alone: a sentence goes to Bolt as a normal request. Only a typed YES confirms a change, never a button.
On Free, once your store control actions for the month are used up, Bolt replies that it is a plan limit and shows your usage. Send UPGRADE to see your options.
Read a past briefing
Open Briefings and select one to replay it and read what it said.
Related
Still stuck? Open Get help in GoBolt, or email [email protected].