Nobody sees a shopper's order without proving they placed it, and the assistant never hands out customer contact details — not even to you in chat.
Who this is for: merchants asking what customer data moves through the assistant.
Shoppers verify first
Order details in storefront chat sit behind email verification — a one-time code to the order's email address, plus an automated-traffic check. A stranger guessing order numbers gets nothing. Full flow: [How order tracking works for your shoppers].
Customer answers: names and numbers only
Customer questions on WhatsApp or Telegram return names, order counts, and spend — never phone numbers, emails, or addresses — deliberately. A store-management chat is no place for a contact list.
What you can see
Storefront conversations are visible to you in the admin's Chats screen — that's how you find unanswered questions. Worth telling shoppers honestly if they ask.
Limits
Bolt doesn't message your customers and doesn't build marketing profiles from their chats. It stores the conversation and the signals that help you improve answers.
Still stuck?
Broader data picture: [What data does the assistant use?]. Specific privacy or data requests: message us — a person reads these.